Privacy Policy | Greybull

1. Who we are

Greybull ("Greybull", "we", "us") is the data controller responsible for the processing of personal data as described in this privacy policy. Greybull provides cloud infrastructure services from datacenters in the European Union.

2. What data we collect

We collect and process the following data:

Account data: name, email address, company name and billing address when creating an account.
Payment data: payment details are processed by our payment provider and not stored by us.
Usage data: data about the use of our services, such as resource usage, API calls and login activity.
Communications: content of emails and support requests you send to us.
Website data: technical data such as IP address, browser type and pages visited.

3. How we use your data

We use your data for the following purposes:

Delivering and managing our cloud services.
Billing and payment processing.
Communication about your account, including service updates and maintenance notifications.
Improving our services and website.
Complying with legal obligations.

4. Legal basis for processing

We process personal data based on:

Performance of a contract: to deliver the services you purchase from us.
Legitimate interest: to improve our services and secure our platform.
Legal obligation: to comply with tax and administrative obligations.
Consent: where applicable, for example for marketing communications.

5. Where your data is stored

All your data is stored and processed in datacenters in the Netherlands (Amsterdam and Enschede). We do not transfer data to countries outside the EU/EEA unless there is a legal basis and appropriate safeguards are in place.

6. How long we retain your data

We do not retain personal data longer than necessary for the purpose for which it was collected. Account data is retained as long as you have an active account. After termination, data is deleted within 90 days unless we are legally required to retain it longer.

7. Your rights

Under the GDPR you have the following rights:

Access: you can request which data we hold about you.
Rectification: you can have incorrect data corrected.
Erasure: you can request deletion of your data.
Restriction: you can request restriction of processing.
Portability: you can request your data in a machine-readable format.
Objection: you can object to processing based on legitimate interest.

8. Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss or misuse. This includes encryption in transit and at rest, access controls and regular security audits.

9. Cookies

Our website only uses functional cookies necessary for the operation of the site. We do not use tracking cookies or third-party cookies for advertising purposes.

10. Changes

We may update this privacy policy from time to time. Material changes will be communicated via our website or by email. The most recent version is always available on this page.

11. Contact

For questions about this privacy policy or the processing of your data, contact us at:

Greybull
Email: privacy@greybull.nl