The rules of engagement. Last updated: February 2026.
Greybull: Greybull, established in the Netherlands, provider of cloud infrastructure services.
Customer: the natural person or legal entity that enters into an agreement with Greybull.
Services: all cloud infrastructure services offered by Greybull, including compute, storage, DNS and managed services.
These terms and conditions apply to all offers, agreements and services of Greybull. By using our services you agree to these terms.
You need an account to use our services. You are responsible for keeping your credentials confidential and for all activity under your account.
You warrant that the information you provide at registration is accurate and complete.
Greybull makes best efforts to keep the services available 24/7. We do not guarantee uninterrupted availability but aim for the highest possible uptime.
Scheduled maintenance is announced in advance via email or our status page. In case of emergency maintenance we will inform you as soon as reasonably possible.
All prices are in euros and exclude VAT unless stated otherwise. Billing is monthly based on actual usage or the chosen subscription.
Payment is due within 14 days of the invoice date. In case of late payment we reserve the right to suspend services after a reasonable reminder.
You may only use our services for lawful purposes. The following uses of our infrastructure are prohibited:
In case of violation we may suspend or terminate services immediately.
Your data is and remains yours. Greybull processes data solely on behalf of the customer and in accordance with our privacy policy. All data is stored in EU datacenters.
Upon termination of the agreement you have 30 days to export your data. After this period all data is permanently deleted.
Greybull is not liable for indirect damages, consequential damages, lost profits or data loss. Our total liability is limited to the amount paid to us in the 12 months preceding the event giving rise to the claim.
This limitation does not apply in cases of intent or gross negligence.
Greybull is not obligated to fulfill any obligation if prevented by force majeure. This includes but is not limited to: power outages, internet disruptions, natural disasters, government measures and pandemics.
The agreement is entered into for an indefinite period unless otherwise agreed. Either party may terminate the agreement at any time with 30 days notice.
Upon termination we will invoice usage up to the end date. Prepaid amounts for unused periods will be refunded.
We reserve the right to modify these terms. Material changes will be communicated at least 30 days in advance. Continued use after the effective date constitutes acceptance of the new terms.
These terms are governed by Dutch law. Disputes shall be submitted to the competent court in the Netherlands.
For questions about these terms, contact us at:
Greybull
Email: info@greybull.nl